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We hope you find all the information you need on our site. We have devised and answered our most frequently asked questions below but if there is any query we have not answered do not hesitate to contact us.


How much is admission?  

You can find our admission prices here


What are your opening dates and times?  

You can find our opening times here


How do I find you?  

We are just outside of Ponteland.  Click here for more details


Do you accept credit/debit card payments? 

We accept all major credit and debit cards (however, we are currently unable to accept American Express).

Please note the minimum spend per card transaction is £5, however we do have a cash machine on site.


Are dogs allowed inside the zoo?   

Unfortunately, due to the welfare of the animals in the zoo we are only able to allow guide dogs into the zoo. However, we do have a beautiful river and forest trail which dogs on leads are welcome to enjoy.


Do you have on-site parking?  

We have a plenty of parking onsite in addition to an overspill car park, this is free to all customers.


Do you have picnic facilities?    

We have a number of picnic benches and grassed areas around the site (including inside the zoo) which you are welcome to use for picnics.


Is there anywhere to purchase food and drinks?

We have our lovely Orangery Tea Room on site serving a selection of sandwiches, soup, jacket potatoes and cakes.

Opening hours are below:

10am – 2pm week days (term time)

10am – 5pm weekends and school holidays (May-September)

10am – 4pm weekends and school holidays (October-April)

At peak times, you can also visit the Cedar Tree Cafe, which is a great alternative at busy times and serves a range of hot and cold food from chips to lasagne.


Do you have baby changing facilities?  

Yes we have baby changing facilities both in the Orangery Tea Room and at the zoo.


Is there disabled access?  

Yes! Kirkley Hall Zoological Gardens and the Orangery Tea room are both wheelchair and pushchair friendly. However, unfortunately due to the terrain of the river and forest trail it is not advised that you try to access this area. We are hoping to improve the accessibility of the Woodland Walk in the near future.

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